🙋🏼‍♀️About Me

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I am a globally experienced, multilingual professional with over a decade of expertise spanning luxury hospitality, social marketing, and humanitarian support. My career has taken me from five-star hotels in London and Amsterdam to refugee camps in Greece and boardrooms within international financial institutions, where I have worked with esteemed organisations such as Hilton, Canary Wharf, Rothschild & Co, and boutique lifestyle hotels. I am consistently guided by values of compassion, efficiency, and clarity. With a background in Business Economics and formal training in hospitality management, I offer a versatile skill set that includes multilingual customer care (English, Greek, Albanian, Italian), CRM, content creation, and immigration support. I bring precision, empathy, and adaptability to every professional endeavour.

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💼 Experience

Acting Hotel Manager

Nov 2024 – Present (6 mos)

Amsterdam-Centrum, North Holland, Netherlands | Hybrid

• Managed daily hotel operationos, including guest relations, front office management, and operational support.
• Independently handled the Reservations Department, generating monthly review reports for continuous improvement.
• Trained reception team, assisted in housekeeping management, and ensured smooth weekend operations.

Assistant Front of House & TC

H World International (Contract)

Apr 2024 – Oct 2024

Schiphol, North Holland, Netherlands | On-site

• Managed front office operations in a 455-room hotel, coordinating arrivals for stranded guests from KLM and Air France.
• Collaborated with the revenue manager to ensure efficient guest check-ins and promptly address complaints.
• Oversaw spa facility closures and daily operations meetings to maintain high standards of guest service.

Client Operations Coordinator

Rothschild & Co

Nov 2022 – Mar 2024